RETURNS AND REFUNDS
1. Delivery & Transit
A great deal of care is taken into packing all orders to ensure they arrive safely. Every order is sent using Royal Mail Tracked delivery, which allows both Gingle and the customer to track the package's progress.
2. Damaged or Lost Items
If an item is unfortunately lost or damaged in transit, Gingle will gladly issue a full refund or send a replacement.
Please note that because some prints and comics are limited edition runs, a replacement may not always be available if the item is entirely sold out. In these cases, a full refund will be issued instead.
To process a refund or replacement for damaged goods, Gingle kindly requests that you get in touch and provide clear photographic proof of the damage to the item and its packaging within 14 days of delivery.
3. Change of Mind Returns
Under UK law, you have 14 days from receiving your order to change your mind and request a return.
- Condition: Items must be returned in their original packaging, unused, and in saleable condition.
- Return Postage: The buyer is responsible for the cost of return postage. Gingle highly recommends using a tracked shipping service, as refunds cannot be processed for items lost or damaged on their way back.
4. Custom Commissions
Because custom commissions are tailored specifically to you, these orders are final and non-refundable once work has officially begun.
5. How to Request a Return
If you have any issues with your order or would like to request a return, please politely email Gingle at [email protected] with your order number.